AMORE PACIFIC - CORPORATION

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Basic Concept

CCMS is our pledge to strengthen customer relations.

CCMS

Outline

AmorePacific has operated the CCMS system by being qualified by Fair Trade Commission in December of 2009. CCMS is our pledge to strengthen customer relations.

Concept of Customer Complaints Management System (CCMS)

CCMS is a guideline to prevent customer complaints at an early stage and respond to them rapidly by suggesting clear behavioral standards to employees for tasks relating to customer relations.

  • 1 The system raises satisfaction rate by enhancing ability of self-regulated management for a company.
    In order for a company to prevent customer complaints in advance and respond to them rapidly, the system offers designs of self-regulated system and basic principles to deal with customer complaints.
  • 2 Increases customer trust by enhancing communication abilities with customers.
    Upon a customer complaint, employees address the problem by communications with the customer rapidly and precisely based on the internal system and standards to respond to customers.